Terms of service

Terms of Service

Last Updated: May 22, 2026

Welcome to [Nova Theory]. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

Business Name: [Nova Theory]
Email: novatheorysupport@gmail.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 12 years old or have permission from a parent or guardian
  • The information you provide is accurate and complete
  • You will use the website lawfully and responsibly

3. Products & Services

We sell cosmetic and skincare products through our website.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities purchased
  • Refuse or cancel orders where necessary

All products are subject to availability.

4. Pricing & Payments

All prices are listed in GBP (£) unless otherwise stated.

We aim to ensure pricing is accurate, but errors may occasionally occur. If we discover a pricing error:

  • We may cancel the affected order
  • We will notify you and offer the option to reorder at the correct price

Payment must be completed before orders are processed or shipped.

5. Orders

Once you place an order:

  • You will receive an order confirmation email
  • Acceptance of your order occurs when we dispatch the products

We reserve the right to refuse or cancel orders for reasons including:

  • Suspected fraud
  • Payment issues
  • Product availability errors
  • Breach of these Terms

6. Shipping & Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Couriers
  • Customs or postal disruptions
  • Severe weather
  • Incorrect delivery information provided by customers

Risk in products passes to you upon delivery.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Due to hygiene reasons, certain cosmetic products may not be eligible for return once opened or used.

Your statutory rights under UK consumer law remain unaffected.

8. Allergies & Product Use

Customers are responsible for reviewing ingredient lists before use.

We recommend patch testing all skincare and cosmetic products before full application.

[Nova Theory] is not responsible for:

  • Allergic reactions caused by known sensitivities
  • Misuse of products
  • Use inconsistent with product instructions

If irritation occurs, discontinue use immediately.

9. Acceptable Use

You agree not to:

  • Use the website unlawfully
  • Attempt to hack, damage, or disrupt the website
  • Upload malicious software or harmful content
  • Use the website for fraudulent purposes

We may suspend or permanently block users who violate these Terms.

10. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

11. Changes to These Terms

We may update these Terms from time to time.

Updated Terms become effective once published on our website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, contact us at:

[Nova Theory]
Email: novatheorysupport@gmail.com