UK Shipping Policy

Last Updated: May 22, 2026

Thank you for shopping with [Nova Theory]. This Shipping Policy explains how we process and deliver orders within the United Kingdom.

1. Shipping Locations

We currently ship to addresses within:

• England
• Scotland
• Wales
• Northern Ireland

At this time, we do not offer international shipping.

2. Order Processing Times

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed:

• On weekends
• On UK public holidays
• After business hours

will be processed on the next business day.

Please note that processing times may be longer during:

• Product launches
• Promotional periods
• Bank holidays
• Seasonal demand peaks

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery method selected
• Order size and weight
• Delivery location

We may offer free UK shipping promotions from time to time.

5. Tracking Information

If tracking is available for your order, you will receive a shipping confirmation email with tracking details once your package has been dispatched.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided:

• We are not responsible for delayed or lost deliveries
• Additional shipping charges may apply for reshipment

Please contact us immediately if you notice an error in your shipping details.

7. Lost, Delayed, or Damaged Parcels

If your parcel:

• Arrives damaged
• Appears lost
• Has not arrived within the estimated timeframe

please contact us within 14 days of your expected delivery date.

We may:

• Investigate with the courier
• Offer a replacement
• Provide a refund where appropriate

8. Delivery Issues

Once an order has been marked as delivered by the courier, responsibility for the parcel transfers to the customer.

However, we will still do our best to assist with delivery disputes where possible.

9. Refused or Unclaimed Deliveries

If a parcel is refused or returned to us due to:

• Failed delivery attempts
• Incorrect address details
• Customer refusal

we may deduct the original shipping costs from any refund issued.

10. Contact Us

If you have any questions about shipping, contact us at:

[Nova Theory]
Email: novatheorysupport@gmail.com